ForumsNewsRecent Server Troubles (Feb 2016)
Recent Server Troubles (Feb 2016)
| Author | Message |
|---|---|
|
Jake Toodledo Founder |
Starting Feb 1, and continuing into this morning, Toodledo has been experiencing some sporadic performance problems. The result is that for several hours at a time, users would have been unable to sign in. If you were already signed in, the site would have worked, but it would have been slow and may have given occasional errors. This happened about 3-4 separate times over the last 2 weeks.
This is totally unacceptable and we've been working really hard to isolate the problem and figure out what was going on. It was made difficult by the fact that the problem would magically go away when were in the middle of digging into it. But each time it happened, we got closer. Finally, this morning we cracked it! As these things often are, it was a simple fix once we knew the problem. Toodledo should be 100% back to normal now and this specific problem will never resurface. We are very sorry for any inconvenience that our issue may have caused. We know that Toodledo is an important tool for all of you and we strive to have 100% uptime. All of our Platinum Subscribers will be receiving service credits today. In the process of working on this issue we've built up some better tools for monitoring the site, and now have better alarms that wake us up in the middle of the night when there are problems. Woo Hoo! Speaking of which, I have been up since 2am on this issue, so Im going to sleep. Zzzzzzz |
|
Peter Kuehne |
For those of us who are a bit more technical and always interested in these things, do you mind sharing what the problem was and how it was fixed?
|
|
Jake Toodledo Founder |
It ended up being a poorly optimized database query, and the solution was to add an index. It seems obvious and trivial in retrospect, but it was not easy to figure out which query it was.
|
You cannot reply yet
U Back to topic home
R Post a reply
To participate in these forums, you must be signed in.