ForumsQuestionsall Outlook tasks except 2 disappeared on sync!
all Outlook tasks except 2 disappeared on sync!
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billd |
when I installed the TD app onto my new iPad touch, only 2 of my old MS Outlook 2007 tasks synced onto it. I checked my iPhone4 & all the tasks were OK there, so on the iPhone app/settings/synchronization/modify account login, I pressed 'force device>Toodledo Sync.' When it had finished, I went to the iPad and did the same process, but used the 'Force Toodledo>Device option. After it had finished, there were still only 2 old tasks.... and when I went back to the iPhone, all my tasks except the same 2 old ones had disappeared from my iPhone! I have tried syncing from the desktop icon to the iPhone, but no improvement. Any suggestions for how to rectify the problem?
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billd |
It's billd again. In my Outlook 2007 Tasks, there is a 'To-Do' list, a 'Tasks' list and a 'Tasks in Personal Folders' list. I have also just started syncing with iCloud... Maybe iCloud has has moved items from my 'Tasks' list into my 'To-Do' list and TD is not picking them up??? If I move an item from my 'To-Do' list into the 'Task' list, it syncs onto the TD tasks app... I am ignorant of how Outlook creates its 'To-Do' list from emails and tasks, so am only mystified! Has this helped to explain my problem better?
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Jake Toodledo Founder |
Do the tasks exist on this website, or are they gone there too? Syncing with Outlook is handled by a 3rd party tool. I suspect that this tool has misbehaved and synced incorrectly with Toodledo. This is known to happen, but Unfortunately we cannot control how 3rd party tools function.
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billd |
Thanks, Admin... Same tasks on website, unfortunately. Can you get any help from the makers/Administrators of your 'Third-Party Tool'? TD Tasks on an iPhone should not disappear when a user forces a TD sync correctly....It doesn't make sense that your product should use a third-party tool that malfunctions in that way...
Can you perhaps ask the third-party people how I get my tasks back where they were before the forced sync from my device to Toodledo???? Any further assistance you can give me would be very much appreciated. |
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Jake Toodledo Founder |
Can you please create a support ticket for this so that we can look into your account and see what the problem is?
Thanks |
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