ForumsDevelopersProblem Syncing tasks in Outlook 2007
Problem Syncing tasks in Outlook 2007
| Author | Message |
|---|---|
|
jamesw |
I have a user that uses the app to sync To Do's from Outlook to his iPhone. It has worked flawlessly for the past year. Suddenly, in the past week it has stopped working.
This is the trace output. Is this problem caused by SurfControl Filter or data corruption? Or, something else. SyncApp.exe Information: 0 : ---------------------------------------------------- SyncApp.exe Information: 0 : ToodledoSyncApp Version 0.9.9.6 SyncApp.exe Information: 0 : Please do not post these trace logs to the Toodledo Forums SyncApp.exe Information: 0 : ---------------------------------------------------- SyncApp.exe Information: 0 : SynchLib:synchronizeTasks() method called SyncApp.exe Information: 0 : ToodleProxy: Refreshing Toodledo authentication ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://api.toodledo.com/api.php?method=getToken;userid=td48 f40050ccfea;appid=chromadrakesyncapp0996] ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<?xml version="1.0" encoding="UTF-8"?> <token>td4a2d6ac770b46</token> ] SyncApp.exe Information: 0 : ServerDateAdjustServicecalcServerDateAdjust(): calculating server time difference SyncApp.exe Information: 0 : ToodleProxy: Auth token is 0.00 minutes old, 230.00 remaining ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://api.toodledo.com/api.php?method=getServerInfo;key=45 a6d0b0c6968d2d448c3ec1544d32ad] ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" ><HTML><HEAD><TITLE>SurfControl - Checking URL</TITLE></HEAD><p align="left"><font color="#000000">Page loading, thanks for waiting...</font></p> <p align="left"><font color="#000000">If the page does not appear, press the "Refresh" button on your browser.</font></p> </HTML>] SyncApp.exe Error: 0 : Error during synchronization: There is an error in XML document (1, 64). at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(TextReader textReader) at ToodledoClientLib.EntityFactory.GetServerInfoFromXml(String xml) at ToodledoClientLib.ToodledoProxy.getServerInfo() at SynchLib.ServerDateAdjustService.calcServerDateAdjust() at SynchLib.SyncTool.synchronizeTasks() at SyncApp.frmMain.performSync() WOULD APPRECIATE ANY HELP YOU CAN GIVE. |
|
keef |
Firstly, POSTING IN BOLD AND CAPS IS EXTREMELY IRRITATING AND MAKES IT LESS LIKELY THAT PEOPLE WILL HELP YOU
Secondly, the TOodledo admins have asked me not to use this forum for Outlook client support. Please post cleint issues in the Third Party forum in future. This error shows that your user is getting an html page response to the api query instead of the expected xml. This is likely to have been a symptom of the recent outage. If the issue is still occurring then the most likely cause is a networking/proxy server issue at your end. keef |
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