ForumsQuestionsFirst sync -- preserve data -- IMPORTANT

First sync -- preserve data -- IMPORTANT

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mark_1337909683	Posted: Dec 26, 2018 Score: 0 Reference mark_1337909683 Posted: Dec 26, 2018 Score: 0 Reference My iPhone went swimming, buying a new device today. I will restore from the iCloud. I've had problems in the past on first sync after a restore. The restored data is always older than my desktop Outlook that is synced to you. This isn't a problem involving syncing my pc to your server. The problem is either a T problem or a setting between you and the phone. The first T sync iPhone to you will frequently, if not always, result in duplicate tasks and on a few occasions, overwritten desktop OL (after OL syncs with your servers) newer tasks. Since I'm using restored data and not newly installing T, as soon as i open T on the phone, the app will sync and I'm in trouble. Questions: 1. What are the correct settings (I'm almost positive that I had them correct) at your server and the phone that are required to prevent the above? 2. How do I prevent the restored T app from automatically syncing (current setting) so I can check and fix settings as necessary? 3. Is this a bug or is this totally me and a setting mistake? Thanks, Mark

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Message

Posted: Dec 26, 2018

Score: 0 Reference

mark_1337909683
Posted: Dec 26, 2018
Score: 0
Reference

My iPhone went swimming, buying a new device today.

I will restore from the iCloud.

I've had problems in the past on first sync after a restore. The restored data is always older than my desktop Outlook that is synced to you. This isn't a problem involving syncing my pc to your server. The problem is either a T problem or a setting between you and the phone.

The first T sync iPhone to you will frequently, if not always, result in duplicate tasks and on a few occasions, overwritten desktop OL (after OL syncs with your servers) newer tasks.

Since I'm using restored data and not newly installing T, as soon as i open T on the phone, the app will sync and I'm in trouble.

Questions:
1. What are the correct settings (I'm almost positive that I had them correct) at your server and the phone that are required to prevent the above?

2. How do I prevent the restored T app from automatically syncing (current setting) so I can check and fix settings as necessary?

3. Is this a bug or is this totally me and a setting mistake?

Thanks,

Mark

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