ForumsQuestionsAutomatic renewal of subscription - how to cancel?
Automatic renewal of subscription - how to cancel?
| Author | Message |
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Rui Simoes |
I follow the instructions but the option "cancel subscription" don't exist? there is any solution for this?
https://www.toodledo.com/info/help.php#175 |
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John_T |
You're right, I couldn't find a way to cancel...interesting
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jdonlan47 |
At the bottom of the payment level pricing page there is this:
"How do I manage my subscription if I don’t want to be on an auto-renew plan? If you don't see a Manage Subscription button, that means you are not on an auto-renew plan. You won't be charged unless you subscribe to a new plan" Perhaps I'm overly optimistic, but I am assuming I don't have auto-renew activated.. |
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The Dave |
If in doubt, reach out to support to confirm.
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Rui Simoes |
I see Manage Subscription button but no cancel option.
I'm getting worried they have financial info and we don't have a way to cancel? No staff on forum? |
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Ob-La-Di+ruben |
Posted by Rui Simoes:
No staff on forum? I'm not sure why Anant G no longer seems to be posting here; a few weeks ago he had posted here saying that he would be more active and do more regular check-ins/updates. He did post something reasonably recently (aug 8) in the News section in the topic regarding the iphone beta app expiring. It's also too bad that a bunch of the long-time/knowledgeable users who used to post/help/educate no longer seem to be posting, some, it seems, because they've moved off the toodle product. This message was edited Aug 13, 2019. |
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Anant G. |
Posted by Rui Simoes:
I follow the instructions but the option "cancel subscription" don't exist? there is any solution for this? https://www.toodledo.com/info/help.php#175 Hi Rui, We changed our billing portal. You can cancel auto-renewals from https://toodledo.chargebeeportal.com/ or create a support ticket and we will help you out from there. Thanks |
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Rui Simoes |
Now a see a cancel option. Thanks.
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Larry2 |
I'm assuming that if it can't find my email address then I don't have a current subscription?
I thought I'd read that those with old Silver+ subscriptions would not be auto renew until they signed up under one of the new plans. I trust that's why it can't find my email address because I still have a Silver plan. |
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