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Support Tickets Reviewed on Weekend?
Author Message
replytoken
Posted: Aug 01, 2010
Score: 0 Reference
Hi,

I submitted a support ticket yesterday, Saturday, for a renewal that did not show on my account that was purchased on Friday. I did not submit a ticket on Friday because the site indicated that it might take a few hours for the renewal to take effect, so I waited until Saturday to take any action. Unfortunately, my subscription has now expired. Can you tell me if support tickets are only reviewed M-F? I would like to get back to my subscription features ASAP.

Thanks,

--Ken
Transisto
Posted: Aug 02, 2010
Score: -4 Reference
Thanks for the complain. We can't comment on a timeframe for reading it, but this is on our to-do list.
Jake

Toodledo Founder
Posted: Aug 03, 2010
Score: 0 Reference
Generally it is just M-F.
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