ForumsDevelopersOutlook Tasks Don't Sync to Toodledo

Outlook Tasks Don't Sync to Toodledo

Author	Message
mmj	Posted: Sep 19, 2008 Score: 0 Reference mmj Posted: Sep 19, 2008 Score: 0 Reference Everything seemed to be working fine on my initial couple of days of syncing but now Toodledo is not reflecting new tasks that I added in Outlook, although Outlook will reflect new tasks added in Toodledo. Any ideas of how to fix would be much appreciated.
keef	Posted: Sep 19, 2008 Score: 0 Reference keef Posted: Sep 19, 2008 Score: 0 Reference There are several reasons why this could be happening. Please mail a diagnostic trace to developer[at]chromadrake.com and I'll see what I can do to help you out. keef
jbsdma	Posted: Sep 22, 2008 Score: 0 Reference jbsdma Posted: Sep 22, 2008 Score: 0 Reference It's also happening to me ... seemed to be working fine until some time just prior to the .9.8.7 release. I had noticed that if you create a task in outlook & sync to TD, then check it off in TD it would never update in outlook as being completed. Still doesn't work in .9.8.8 I did report this to Keef I believe, so hopefully it gets worked out soon ;-) This message was edited Sep 22, 2008.
keef	Posted: Sep 22, 2008 Score: 0 Reference keef Posted: Sep 22, 2008 Score: 0 Reference the issue was resolved for mmj offline and I couldn't reproduce the issue with the task completion (it works for me). I think maybe there issue is either a date/time stamp issue here or there is something specific about your setup that is creating problems. Are there any errors occurring in your trace log? keef
chetan	Posted: Oct 03, 2008 Score: 0 Reference chetan Posted: Oct 03, 2008 Score: 0 Reference I'm having the same issue with a task created in Outlook not syncing with Toodledo. Here's the problem trace info: SyncApp.exe Information: 0 : TaskProcessor:createTaskFromTaskItem(): creating Toodledo task from Outlook Task [Proposal for Mount Storm] SyncApp.exe Warning: 0 : SynchLib: processContextStates() Error processing item Object reference not set to an instance of an object. at SynchLib.TaskProcessor.setDefaultTaskContext(Task task, TaskItem item) at SynchLib.TaskProcessor.updateTaskFromTaskItemInternal(Task task, TaskItem taskItem) at SynchLib.TaskProcessor.createTaskFromTaskItem(TaskItem taskItem) at SynchLib.StateCreatedOnOutlook.Process() at SynchLib.SyncTool.processContextStates(List`1 contexts)
nealfortin	Posted: Oct 03, 2008 Score: 0 Reference nealfortin Posted: Oct 03, 2008 Score: 0 Reference I am having the same problem. Was a fix found that can be posted? This message was edited Oct 03, 2008.
keef	Posted: Oct 03, 2008 Score: 0 Reference keef Posted: Oct 03, 2008 Score: 0 Reference What version of the client are you running? Please make sure that you are using the latest version. keef
nealfortin	Posted: Oct 03, 2008 Score: 0 Reference nealfortin Posted: Oct 03, 2008 Score: 0 Reference I uninstalled and reinstalled the newest version and the sync appears to be working fine again.
keef	Posted: Oct 03, 2008 Score: 0 Reference keef Posted: Oct 03, 2008 Score: 0 Reference Thanks for the feedback. I think most upgrade issues are caused by people not uninstalling the older version first. I need to do some research to overcome this requirement - hopefully I can fix this in a future release. keef
keef	Posted: Oct 05, 2008 Score: 0 Reference keef Posted: Oct 05, 2008 Score: 0 Reference Posted by chetan: I'm having the same issue with a task created in Outlook not syncing with Toodledo. Here's the problem trace info: SyncApp.exe Information: 0 : TaskProcessor:createTaskFromTaskItem(): creating Toodledo task from Outlook Task [Proposal for Mount Storm] SyncApp.exe Warning: 0 : SynchLib: processContextStates() Error processing item Object reference not set to an instance of an object. at SynchLib.TaskProcessor.setDefaultTaskContext(Task task, TaskItem item) at SynchLib.TaskProcessor.updateTaskFromTaskItemInternal(Task task, TaskItem taskItem) at SynchLib.TaskProcessor.createTaskFromTaskItem(TaskItem taskItem) at SynchLib.StateCreatedOnOutlook.Process() at SynchLib.SyncTool.processContextStates(List`1 contexts) This issue seems to be related to the new default context option. Do you have any contexts set up on Toodledo? Have you tried playing with the default context option to see if things improve? keef Edit: I've released a new version that should fix the cause of this. Sorry for stuff up keef This message was edited Oct 05, 2008.
chetan	Posted: Oct 05, 2008 Score: 0 Reference chetan Posted: Oct 05, 2008 Score: 0 Reference Thanks! The new version did fix the syncing issue. Well done! The tech support for this free tool is better than most paid applications. Bravo!
keef	Posted: Oct 05, 2008 Score: 0 Reference keef Posted: Oct 05, 2008 Score: 0 Reference Thanks, but to be fair most paid tools will have less release bugs because they can afford testers, beta programs etc. I really appreciate the patience that you guys show when I make a mistake - especially as I know that task syncing has a huge impact on people's daily productivity :) keef This message was edited Oct 05, 2008.
zobell	Posted: Oct 07, 2008 Score: 0 Reference zobell Posted: Oct 07, 2008 Score: 0 Reference I am having the same issue. I do not have any default contexts. I have downloaded the latest version, uninstalled old version, even rebooted, reinstalled - but I am not getting any of my existing tasks through. They were all there - now they are gone. If I add a new one - it does show up. Any suggestions?
keef	Posted: Oct 07, 2008 Score: 0 Reference keef Posted: Oct 07, 2008 Score: 0 Reference Posted by zobell: I am having the same issue. I do not have any default contexts. I have downloaded the latest version, uninstalled old version, even rebooted, reinstalled - but I am not getting any of my existing tasks through. They were all there - now they are gone. If I add a new one - it does show up. Any suggestions? What happens if you edit an existing tasks. Does the update get sent? If you are still having problems mail me a trace log at developer(at)chromadrake.com and I'll try and help you out This message was edited Oct 07, 2008.
dnollan	Posted: Oct 23, 2008 Score: 0 Reference dnollan Posted: Oct 23, 2008 Score: 0 Reference I get a different error message, it reads: Error during synchronization: Your server administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing. Any thoughts?
keef	Posted: Oct 23, 2008 Score: 0 Reference keef Posted: Oct 23, 2008 Score: 0 Reference Do you have a large number of tasks? I think that this is due to a limit in the Outlook API regarding how many tasks it can access. Try deleting some of your completed tasks to see if that helps. Keef
dnollan	Posted: Oct 24, 2008 Score: 0 Reference dnollan Posted: Oct 24, 2008 Score: 0 Reference Keef, Thank you! Your hunch is correct. I had over 1,000 completed tasks. After deleting them, the sync worked perfectly. Right on!
jessica.boore	Posted: Apr 07, 2009 Score: 0 Reference jessica.boore Posted: Apr 07, 2009 Score: 0 Reference I know this posting is a bit old so I am not sure if I will get a reply, but I am having the same issue. I am not getting my existing tasks to sync to the web or to my iPhone anymore (used to work). I deleted all of my completed tasks. I upgraded to the most recent version (uninstalled existing version first). I created a new task in Outlook and that came over fine. So, I tried doing a small edit to a bunch of my tasks - adding a carriage return, removing one, etc...those did not come over. I am getting this message: Error processing item Object reference not set to an instance of an object. Please help! Thanks, Jessica
keef	Posted: Apr 07, 2009 Score: 0 Reference keef Posted: Apr 07, 2009 Score: 0 Reference It sounds like your sync database has become corrupted. I'd back up your Outlook and Toodledo tasks, delete all of your Toodledo tasks (using the account settings pans) and then use the recover tab on the sync application to reset your database. keef
jessica.boore	Posted: Apr 08, 2009 Score: 0 Reference jessica.boore Posted: Apr 08, 2009 Score: 0 Reference That worked! Thank you so much for your help and responding so quickly!!! :) I was lost without this product!